As part of our training I’m learning some of the laws around working with door-to-door salespeople.
- If you knock on a door that has a no-solicitation sign, that is considering trespassing.
- Door-to-door salespeople have to be licensed by the province. They must show their license upon request. Usually they are wearing an ID card around their neck.
- If you tell a salesperson to leave – they must leave your property immediately.
- All contracts have a 10 day full-refund policy by law. Therefore, no one is really obliged to ‘make a decision on the spot’.
- We are not allowed to use the term “free”
Fine Structure of other stuff we are not allowed to do.
I can’t believe I worked for 4 months in door-to-door sales!
I did it! I completed the program. I did not quit. And in the end, I succeeded.
As my coworker Victor drove me home, I stuck my head out the window and screamed ‘I CAN SELL!’. Adrenaline and excitement coursed through my veins.
Here is a summary of my entire Summer on one excel sheet:
Each row represents one work day. There were 97 work days.
Each colour column represents a habit.
||Beginning of Summer
||End of Summer
||Did I wake up at 8am?
||Consistent sleep schedule
||Was I happy?
||I hated myself and my job
||I learned to be happy regardless of results
||Did I talk to at least 20 people?
||I couldn’t talk to at least 20 before giving up on myself
||I talked to less than 20 because I would be too busy with appointments
||Did I work my absolute hardest and push myself to do more when I feel like giving up?
||I gave up on a regular basis
||I enjoyed work enough that ‘working hard’ just felt like talking to people
||Did I make a sale?
||Average: 3 sales/month
||Average: 3 sales/week
It is beautiful to see that not only did the sales improve, also the daily habits and attitudes towards the work.
What I am most proud about is this here:
Over the four months I:
- Knocked on 1817 doors.
- Talked to 1201 people at their doorsteps.
- Delivered 112 presentations sitting inside someone’s home
- Made 25 sales (9 of those made as a team effort)
This is my greatest career achievement.
I look at these numbers and am proud of myself for what I have done. I do not regret this experience one bit.
I was willing to do what others were not willing to do, in order to gain skills that others do not have.
It was hard as heck but I have something I can look back on every single day and tell myself ‘I’m proud I did that’.
- I found my ‘why’.
- I learned valuable skills that will help me in the rest of my career.
- I have a moment to look back at in my life to always feel proud about.
Thank you for joining me on my long journey. I hope that you were able to live through my experiences by reading my posts. This is one chapter completed, until I’m onto my next grind!
Our team began with 19 sales reps and now we’re down to 14. Among those original members, 2 quit, 2 had to leave due to family issues, and 1 got fired.
Today’s daily training video featured the CEO telling us ‘You can quit whenever you want, but once a quitter, always a quitter. Don’t give up on yourself or you’ll make a habit of it in the future.‘ I don’t really believe in that. People quit for different reasons. I’m sure he did some research and found that around Day 19 is when most new reps feel like quitting so they placed the video on this day.
Almost every three days I’ve contemplated leaving. It’s just so emotionally demanding. It breaks you down.
Today I sat on a curb feeling defeated once again. I pulled out my iPad, hopped on Evernote, and drew out two columns. On the left, I wrote out an exhaustive list of all my fears and all the reasons I don’t think this job is a good fit for me. On the right, what I could do to solve it.
Here’s what it looked like:
By writing down my fears, I was able to better understand their nature and show myself that I was in control and that I was mentally blowing my fears out of proportion.
The last point at the bottom carried a lot of weight for me. My mind strongly relies on facts and numbers to prove things to myself.. so seeing that these 4 months were less than 0.1% of the time I have to spend in my life.. made this whole thing seem minuscule in the grand scheme of things.
Everyone goes through hardship in their life, but it is in these darkest moments of our lives where we learn the deepest lessons.
It’s kind of like venturing super deep into a dark cave and finding a treasure chest of wisdom at the bottom.
I affirm to not quit no matter what.
Photo: Customer named Natalie we helped out. She said the security and fire protection would give her peace of mind for when she travels, and the doorbell camera would help her screen the front door for strangers.
Before you even touch a door in BC, you have to get fingerprinted. They have pretty strict licensing out here. Without a license, I couldn’t work the first week. So I was paired up to work with my buddy Nova Mehta, the top rookie in Canada last season.
A Harold and Kumar working together, we had customers laughing out of their pants. Jokes like:
– “I’m here to set you up with a smart home, the asian guy is here to do your dishes”
– “Honestly tell me, which looks cooler, the white hat or the black hat?”
– “When you call for customer service, you get my direct line… you’re not talking to a call centre in India with one of this guy’s cousins”
Best part is, we closed a total of 8 deals in 8 days. There’s amazing consistency when you put great minds together.
Nova’s name made a reappearance, as Top #11 in all of Canada that week.
Now that the week is over and my license is in, I’m off to work solo for the 11 days I have left here.
In the last 10 days I haven’t closed a single deal. I must’ve talked to at least 150 people and had at least 12 in-home presentations.
Statistically speaking I don’t even know how this is possible. Usually at least 1/100 in prospects are a super easy ‘yes I was already looking for this’ type of interaction.
It could just be bad luck – or it could be a sign that I’ve let something in my process slip.
I take this sales slump as a hard lesson about keeping a cool head even when things get tough.
We have a common saying in our company that goes:
“Don’t ride the highs too high, don’t ride the lows to low.”
Never get too excited or get too down on yourself. Long-term sustainable success comes from consistent action each day.
All I need to do is stay focused and I’ll get back on track.
Funny door of the day: I’ve never seen a sticker like this on someone’s door, lol.
What do you think I did? What do you think happened? Take a guess!
… I knocked. He came out. I braced myself to get screamed at. Didn’t happen. I made some joke. We laughed together. Nice guy.
I wrote up a blog post for my school’s website. With my student organization, I hosted an award-winning event celebrating our co-op employers.
You can check it out here:
Celebrating TRSM’s Industry Connections
Photo from the event. I was really excited. Maybe too excited. Spent months putting the event together!
Returning home from work, my team members paraded me with high-fives, cheering:
“Ryan, congrats on dropping a two-bomb!!”
‘Two-bomb’ is slang for landing two sales in a single day.
In that one day, I sold more accounts than my entire my first month! Ridiculous huh?
It’s a crazy feeling to have outperformed your own manager (for once!!!)
With two guys being fired last week (they had 0 sales even after two months), our team is down to 14 members. So I’m very grateful to still be here, and to finally get a hold of things.
Work becomes much more enjoyable once you’re good at it.
From a monthly perspective, I’m still in a relatively low position on my team’s scoreboard, but if I can keep up this pace, I’ll quickly start gaining position.
Three-bombs here I come!
On Work Day 06, I made my first sale. Currently I’m at Work Day 22.
Here’s a photo of the current company scoreboard.
See where my name is? Yes, you’re seeing things correctly. It’s sitting at the very bottom. Unfortunately I’m currently #25 in my team, sitting at last place
Continue reading “Door To Door – Day 22: Ryan Sitting At The Bottom Of The Scoreboard”
Day 06: Today I slowly crept up to a medium sized house on the corner of the street. There was only one car in driveway, which is usually an indication that only one of the home owners are present (and consequently only half of the decision makers.. which are not good prospects) Nonetheless, I decided to go with it any way.
A friendly man opened the door, and even took a step forward onto his doorstep; a sign of interest and willingness to listen. As soon as I showed him the doorbell camera, he was immediately interested. He loved the idea of being able to check his smartphone to see when his kids come home from school, and being able to remotely unlock the doors for them in case they forget their keys. With just a few questions here and there, he was happy to sign up.
I talked to him about his work in water sanitation. He explained how some people in the rural areas of Halifax use water well systems so his work with Halifax Water ensures people have clean drinking water.
Top left: Mr. T happily standing with his wife in front of his newly installed system. Bottom left: A pack of Dad’s Oatmeal Cookies and a cup of freshly brewed green tea that they kindly offered me, as we patiently watched the technicians get their drills and wires ready for the installation. Right photo: Screenshot of the company scoreboard showing my new high score of “1”.
Continue reading “Door To Door – Day 6: Today I Found My First Customer”