Organized Crime in the Future will be Cybergangs

The BBC recently featured a story about a call centre that was scamming people for technical support. What I found so alarming is the level of sophistication of these cybercrime mobsters….

– VMware to remote desktop into victims computer

– Docusign to get them to sign heinous contracts

– GoToMeeting to view their screens

– RingBa to track call center agent efficiency in prospecting

– CRM to track marketing metrics on which campaigns were the most effective on victims

– The floor managers paying incentive bonuses to the best scammers

– Mobsters brainstorming on new scams “Why don’t we pretend to be amazon returns calling?”

Oh so terrible and heartbreaking to watch. Happy to hear in the end they were captured by police.

Sometimes I think we have to remind ourselves, technology can be used for both good and bad.

What Companies Hire Associate Product Manager New Grad Roles?

My friend Abdullah Memon was very passionate about breaking into Product Management when he was set to graduate from his B.Comm Degree at Ryerson in 2018. He had focused on doing all of his internships in product roles at places like Canadian Tire Corporation, CIBC, and RBC. He had a clear goal and direction, similar to myself.

He even made a legendary LinkedIn post describing how he wanted to interview at Wealthsimple and asked if anyone could tag the CEO in the post, for which many people did, and he landed an interview.

Although he did not end up landing the job there due to lack of hiring tickets, he learned that Product Roles often require specific entry points, and are very attainable if you focus your time in the right areas.

So I asked him for what advice he could share with other students, and here it is:


What Companies Hire Associate Product Managers?

They tend to fall into three types…

1 – Big tech companies with APM programs: the likes of Google, Uber, Lyft, Facebook, Quora, etc. These are established rotational-type programs where you learn and work closely with a PM and do the tactical day to day work of a “product owner” – such as writing user stories, working with design and dev to clarify requirements, share insights from data, talk to customers, etc. While the PM owns the product roadmap and strategy, and leads the vision for the team.  You’re getting your feet dirty and learning by supporting the team.

2 – “Mid-sized” companies leveraging APM programs: Some small to mid-sized companies will hire APMs and they’ll structure a program around it. These are common in places like Toronto where the bigger tech companies don’t have the full rotational programs. The purpose of this is to transition people into PM, and they often target people who already have 2-5 years of experience in consulting, engineering, marketing, sales, customer success, etc. Similar to the above, you’re learning by supporting the team but rather than a 18-24 month program, it’s usually 6 months-ish. Not common for new grads to get in, but it’s entry level into product nonetheless. (e.g.: see APM Toronto, where Shopify, Freshbooks, Wattpad, TWG, and others provide that kind of experience)

3 – Small companies hiring APMs:┬áthese are rare, but I’d say the most rewarding, because even as an APM, you’re very quickly forced into taking on the role of a PM. There’s no structured “program”, there’s very little training and you’re expected to just take ownership and do what needs to be done to help the product team succeed. You’ll also take on a bunch of other tasks surrounding it (as they say “in startups, you do way more than your role”) like product marketing, sales demos, documentation, support, etc. It’s overwhelming and demanding but a big experience boost.


If you have any other questions or tips to add, feel free to get in touch!

You Can Use Uber to Send a Package through “Uber “Connect”

Brilliant feature for inter-city mailing.
Plus, you don’t have to pay for tracking!!

Use cases:
– Sending urgent paperwork from your office to a colleague in another office
– Anything time-sensitive ⏱️ from your house to a friend’s. A warm cooked meal from your kitchen🥡, some freshly picked flowers from your garden 🌷, a bottle of Advil for your hungover buddy too sick to get out of bed 😂

The packages should be sealed and secured for safety reasons.

It’s basically disrupting the bicycle courier business.

I’d say this has a lot of potential. Anyone tried it yet or have thought of some cool use cases?

URL to LinkedIn Post

#Uber #product #features #delivery #couriers

Why Stubhub May Go Bankrupt Over The Next 12 Months

I think that companies like StubHub, Tickpick, and Vividseats have a high chance of going bankrupt over the next year. Their business model will implode if too many customers ask for returns.

What do you do when 90% of your customers want refunds at the same time? Just reverse all of the transactions and give them the cash back, right? 🤔

👉 This is not possible with Stubhub because, they already paid the cash to the resellers (while taking a 15% cut). So if they want to refund the customers… they only have 15% of the cash they originally had 😲.

It’s like this… Imagine you pay a pizza delivery guy a commission to deliver your pizza. If the customer wants a refund, you can refund them the cost of the pizza… but it would be impossible to give the customer the pizza delivery guy’s hourly wage and tips! That person has already been paid out. But in this case, the wage and tips represent the majority of the cash.

I’m no CFA, but someone tell me if I’m not understanding the cash flows here correctly…

Personally I love buying tickets from these websites. But I’m quite afraid my concert tickets to the Weekend I purchased may become worthless if the company becomes insolvent.

#strategy #tickets #businessmodel #concerts

Additional analysis here: https://www.ticketnews.com/2020/04/opinion-stubhubs-urgent-peril-and-the-industry-response/